Skip to main content
NUMOVEQUIPMENT RECORDS

Legal

Privacy Policy

Draft, last updated August 2026.

This is a plain-language draft describing what Numov actually collects and does today, it is not legal advice, and hasn’t been reviewed by a lawyer. Have this reviewed before relying on it as your official policy.

1. What We Collect

  • Account information: your name, email, and password when you create an account (email/password or Google sign-in).
  • Equipment and case information: the mobility equipment you register, the problems you report, safety-question answers, photos and files you upload, and messages you send about a case.
  • Contact and address details you provide when submitting a repair request, used to coordinate service.
  • Basic technical data (like IP address) used only for rate-limiting and security, for example, to prevent abuse of the verification-code and contact forms.

2. What We Don't Do

  • We do not sell your personal information to anyone.
  • We do not collect live location, sensor, or telemetry data from your equipment, this platform tracks the status you or a technician records, not an automated feed.
  • We do not use your case or account data to train AI models beyond the specific, one-off request that uses it (for example, matching a photo you upload against our equipment catalog).

3. How We Use It

  • To operate your account, track your equipment and repair cases, and let you communicate with our team or a service partner about a case.
  • To send you emails related to your account or an open case (verification codes, case updates, messages), never marketing email without your consent.
  • To improve the platform and investigate problems, using aggregated or de-identified information where possible.

4. Sharing

  • We share case details with the service partner you're matched with, or that you've chosen, only as needed to complete a repair.
  • We use third-party infrastructure providers (hosting, database, email, file storage, and, for optional AI features like photo identification, a language model provider) strictly to operate the platform, under their own privacy and security commitments, not to sell or repurpose your data.
  • We disclose information if required by law.

5. Your Choices

  • You can update your account details, or delete equipment you've registered, at any time from your dashboard.
  • You can request a copy of your data or ask us to delete your account by contacting us.
  • A shared equipment passport link only ever shows equipment details, never your name, contact information, or address.

Questions about this policy? Contact us.