Legal
Terms of Service
Draft, last updated August 2026.
1. Acceptance
By creating an account or using Numov, you agree to these terms. If you don't agree, please don't use the platform.
2. What Numov Is
Numov helps you identify, register, and report problems with mobility and accessibility equipment, and connects you with real repair options, either our team's review or a listed service partner. Repair work itself is performed by independent service partners, not by Numov directly, unless stated otherwise for a specific case.
3. Not an Emergency Service
Numov is for reporting and tracking equipment repairs, not for emergency response. If you're in immediate danger, contact local emergency services directly, this platform does not dispatch emergency responders.
4. Your Account
You're responsible for keeping your login credentials secure and for the accuracy of the information you submit, including safety-related answers in a repair request. Don't submit false reports.
5. Response-Time Targets
Where we publish a response-time target (see our guarantee program), it describes how quickly a submitted case is reviewed and assigned internally, not a guaranteed repair completion time, which depends on parts availability and the service partner's schedule.
6. Service Partners
Service partners listed in our directory are independent businesses. We do our best to keep listings accurate, but we don't control their pricing, availability, or the quality of their work, and we're not a party to any agreement between you and a service partner.
7. Limitation of Liability
Numov is provided as-is. To the extent permitted by law, we're not liable for indirect or consequential damages arising from your use of the platform or a repair performed by a third-party service partner.
8. Changes
We may update these terms as the platform changes. We'll update the date below when we do.
Questions about these terms? Contact us.